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Refund Policy

Our aims to always deliver the sanitisation products you ordered in excellent condition. We understand however, that on occasion you may want to return an item you purchased from us.

If you wish to return items to us, please do so within 14 calendar days of the dispatch date. To receive a full refund on unwanted items, the item must not have been used with original packaging still intact.

If we deliver the incorrect product, your item arrives damaged, or the item becomes faulty, we will cover the cost of return postage and replace or refund the item.


  1. Please complete the form prior to returning your purchase for a Refund Returns Reference.

  2. Please package your items up safely + securely ready to be returned via standard post

  3. Please include a returns Reference , and a note detailing your order number, address and reason for return

  4. Post back to us at the address below. We recommend you obtain proof of postage, which is free of charge at the Post Office

  5. As soon as the returned item is received at our returns address, we will issue a full refund to the card / PayPal account you paid with, or we’ll dispatch an exchange or replacement item for you.

Please do make sure you have selected your chosen product carefully and it is exactly the product you require prior to purchase - including product size, and description. Any postage costs to return a product that has been incorrectly ordered, or is no longer wanted are at the expense of the consumer. Products returned that show signs of intentional damage cannot be refunded.

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